CASE FILE 02PlatformLIVE
YDesk
Multi-tenant dispatch operations
A live multi-tenant operations surface with clearer queues, accountable case handling, and durable notification delivery.
- Role
- Product and systems engineer
- Stack
- Next.js · React · TypeScript · PostgreSQL
YDesk turns operational traffic into a clear working surface: tenant-specific domains, role-aware queues, durable records, integrations, and background notifications under one deployment model.
- Role
- Product and systems engineer
- Contribution
- Built the operational workspace, tenant-aware routing, durable case records, worker notifications, and production stack.
- Constraints
- Support work must remain fast under live traffic while preserving ownership, history, and tenant boundaries.
- Outcome
- A live multi-tenant operations surface with clearer queues, accountable case handling, and durable notification delivery.
What was built
- Combines a Next.js operations surface, PostgreSQL, support notification worker, and tenant-aware routing.
- Separates administrative and tenant workflows while keeping auditable operational records.
- Runs as a production multi-service stack behind the shared VPS proxy.
Stack
- Next.js
- React
- TypeScript
- PostgreSQL
- Workers
- Docker